Festival Pro App Privacy Policy
Last updated: 14 October 2026
1. Introduction
Festival Pro ("we", "us", or "our") respects your privacy and is committed to protecting your information.
This Privacy Policy explains how information is collected and used when you access or use the Festival Pro mobile application ("the App").
We aim to collect the minimum information necessary to understand how the App is used and to improve its functionality, reliability, and performance.
2. Information We Collect
The App collects limited technical and usage information solely for analytics purposes.
This information may include:
- Device identifier: A device-specific identifier used to distinguish devices for analytics purposes.
- App usage information: Anonymous or pseudonymous information about how the App is used, including screen views, feature interactions, and session activity.
- Technical information: Information such as device type, operating system version, app version, and performance or crash data.
We do not collect names, email addresses, telephone numbers, or other directly identifying personal information through our analytics.
Analytics information is not linked to an individual user account or personal identity. However, a device identifier may allow activity from the same device to be recognised across multiple sessions.
3. How We Use Information
Information collected through the App is used exclusively for analytics purposes, including:
- Understanding how the App is used.
- Identifying technical issues and improving performance.
- Measuring the usage of features and functionality.
- Improving the overall user experience.
We do not use analytics information for targeted advertising, marketing profiling, or the sale of personal information.
4. Device Identifiers
The App may use a device-specific identifier to support analytics and recognise usage patterns across sessions.
This identifier is not intentionally combined with names, email addresses, user accounts, or other directly identifying information.
Device identifiers are used only for analytics purposes and are not used to identify individual users.
Where applicable, we comply with platform requirements relating to device identifiers and tracking permissions.
5. Data Sharing
We do not sell personal information.
Analytics information may be processed by third-party analytics service providers acting on our behalf, where such services are used to support App analytics.
These providers are permitted to process information only for the purposes of delivering the relevant analytics services, subject to appropriate data protection obligations.
We do not share analytics information with third parties for their own advertising or marketing purposes.
6. Data Security
We take reasonable technical and organisational measures to protect analytics information against unauthorised access, loss, misuse, or disclosure.
Access to analytics information is restricted to authorised personnel and service providers where necessary.
7. Data Retention
Analytics information is retained only for as long as reasonably necessary to understand App usage, monitor performance, and improve functionality.
Information is deleted or anonymised when it is no longer required for these purposes, subject to applicable legal obligations.
8. Your Privacy Rights
Depending on your location, you may have rights under applicable data protection laws, including the right to request access to, correction of, or deletion of personal information.
Although our analytics are not associated with named user accounts, device identifiers and associated usage information may be considered personal data under applicable privacy laws.
You may contact us using the details below to make a privacy-related request.
Where technically possible, we will assist with requests relating to information associated with a particular device identifier.
9. Children's Privacy
The App is not intended to collect personal information from children.
We do not knowingly collect directly identifying personal information from children through our analytics.
If we become aware that information has been collected in breach of applicable children's privacy requirements, we will take appropriate steps to address the issue.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the App, our analytics practices, or applicable legal requirements.
Any updates will be published on this page with a revised "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or how information is handled, please contact:
Festival Pro
Website: https://www.festivalpro.com
Email: privacy@festivalpro.com